FAQ's

PRODUCTION

Due to a high amount of orders at this period, it takes about 2 weeks to produce your order. In case a faster delivery is needed, we can try but with no promises, for every order must go through quality and safety check.

 

MATERIALS

We love wood and we respect what Nature provides us with and this amazing raw material is used with caution. 

Having knowledge in furnitures for decades now, we continuously watch the evolution of design and production materials.

 

SHIPPING

Time estimations:

Greece: 3 days

Europe: 7 days

Rest of the World: 1-2 weeks

We collaborate with UPS for shipping

We cannot guarantee that your order will be delivered within the time frames mentioned above beacause of the pandemic, but we assure you that everyone is doing the best to deliver you your order, so we thank you for understanding.

Your tracking code will be e-mailed to you.

IMPORTANT: Any return in order to be made, you will first need to contact us. The return address for all products is in Greece and not in Bulgaria.

 

REFUND 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

IMPORTANT: Any return in order to be made, you will first need to contact us. The return address for all products is in Greece and not in Bulgaria.

 

Do you have any inquiries? Contact us at info@raise-me-up.co